Managing conflict within your team (1/2)

Despite a charter of good conduct, the definition of shared values or a team building event, you notice avoidance, rumours and even aggression? There's no doubt that your team is in conflict!

Here are some tips for managing the crisis as calmly as possible:

1. Identifying the origin of the conflict
2. Setting a time to talk and listen
3. Take into account the different personalities that make up your team
4. Analysing possible solutions
5. Resolving the conflict

1 - Identifying the source of the conflict

React quickly.

First of all, we need to determine the origin of the conflict:

• relationship problems
• conflict of interest
• disagreement on the method
• values too far apart

2 - Setting a time to talk and listen

This is a key stage in channelling emotions and gaining the necessary distance.

"Lower the tension

Talk to everyone. Together or separately, depending on whether communication has broken down or is still possible.

3 - Take into account the different personalities that make up your team

Identifying the underlying motivations of your employees is essential for effective conflict management. Put yourself in the other person's shoes to understand their logic.

"Everyone reacts differently to stress, which has an impact on conflict management".

4 - Analysing possible solutions

Together, list the advantages, disadvantages and consequences of each solution. Try to project yourself into the different possible scenarios.

5 - Resolving the conflict

The solution applied must be acceptable to both parties, feasible and tailored to needs. Follow up and assess the situation.