Dans la relation client, chaque mot, chaque geste, chaque échange construit ou fragilise la confiance. Pour les commerciaux, au-delà des objectifs et des techniques de vente, c’est l’art de créer une véritable connexion humaine qui fait la différence. Ces 10 citations mettent en lumière les principes clés d’une relation client réussie : écoute, empathy, authenticité et engagement.
Our most dissatisfied customers are our greatest source of progress.
Bill Gates, American entrepreneur
If you don't take care of your customer, your competitor will.
Bob Hooey, Canadian speaker
Don't negotiate with your fears. But don't be afraid to negotiate.
John F. Kennedy, American statesman
No problem is insurmountable for a well-motivated sales person.
Scott Adams, American comic strip artist
Don't celebrate the closing of a sale, celebrate the opening of a relationship.
Patricia Fripp, American speaker
You must always be ready to negotiate, but never negotiate without being ready.
Richard Nixon, American statesman
The best way to build customer loyalty is to offer them an exceptional experience.
Richard Branson, British entrepreneur
Don't be afraid of failure. That's the way to succeed.
LeBron James, American basketball player
Sell what they want, not what you have.
Harvey Mackay, American businessman
Treat objections as requests for further information.
Brian Tracy, American businessman and writer
