Adopting a style of communication that is adapted to the person you are dealing with and reacting appropriately: this is one of the objectives of Process Com®. In times of uncertainty and rapid change, good interpersonal communication helps to maintain positive relationships at work. This in turn helps to motivate employees, encourage them to embrace change and boost their results. Charlotte Michelin, a certified Process Communication Model® coach, takes a closer look.
After the successive confinements caused by the health crisis, the professional world is going through a period of uncertainty. New ways of organising work have been agreed, but not set in stone. The idea is flexibility: to be able to readapt the organisation of work to any new constraints dictated by the pandemic. For the time being, the hybrid mode seems to be winning the day: half teleworking, half face-to-face.
While new organisational models may suit some people, for others they can be a major source of stress and tension at work. In this uncertain context, a interpersonal communication can bring peace to relationships. Process Com®, also known as the Process Communication Model®, is a tool that is particularly well suited to communication within an organisation. In the workplace, better communication contributes to the progress of missions, motivation, support for change and employee results.
Process Com® distinguishes six personality types that all people possess to a greater or lesser degree: analyzer, perseverer, imaginer, empath, promoter, energiser. Each personality type has its own codes, language and references.
The six Process Com® personality types
Why Process Com®?
Why is it useful to understand not only your own personality but also that of others? In the professional world, this knowledge of oneself and of others enables you to communicate in a way that is adapted to the person you are dealing with and to react appropriately to their requests.
However, it is not uncommon for communication between a sender and a receiver to interfere. Each person then emits their own stress signals, followed by total miscommunication due to their personality type. Experienced in isolation, these moments when people don't understand each other may have no consequences (although...). However, their repetition can create tension, and even conflict, which permanently hampers the ability to work together.
The form more important than the substance of the message
Very often, it is the form rather than the content of the message that causes these misunderstandings. What we need to bear in mind is that 93 % of a message is transmitted by non-verbal and paraverbal communication (gestures, facial expressions, tone of voice, etc.). Words themselves account for only 7 %. That's why it's essential to master all the signals emitted (both by ourselves and by others). And this is where Process Com® comes into its own. It teaches you to understand someone almost intuitively. In their entirety. In other words, both the message they are saying and what they believe or feel.
Simply put, Process Com® is about "how to say" rather than "what to say".
How does Process Com® work?
The Process Communication Model® can be used in two stages to understand your personality:
1/ Know your daily fuel to fill your energy tank efficiently
Just like the body, the brain and motivation need to be fed. And with the right fuel! That's what we call psychological needs.
So each personality type has its own resource energy. And this is what enables a person to be effective, because it is in phase with their motivations.
There is also a "current phase" in everyone. It needs to be fed daily by the right resource to ensure psychological well-being.
Here is each resource, associated with each personality type according to the "current phase" in which the person concerned is:
[Process Com®: the right resource for every personality].
2/ Identify negative behaviours in stressful situations to avoid them more effectively
An unmet need becomes a potential source of stress, opening the door to negative behaviour. These behaviours manifest themselves differently depending on the "current phase" the person is in:
[Process Com®: stress and negative behaviour]
Process Com®, what's next?
Taking an inventory of the Process Communication Model® enables you to identify :
- key skills ;
- strong points;
- favourite interactions (vocabulary, attitude, etc.) ;
- a privileged communication channel ;
- its perception of the environment ;
- the psychological needs that affect motivation and decision-making... ;
- their observable behaviors in stressful situations.
It's a field of possibilities that can be explored with the help of Process Com®. How can you make the most of it? Get trained!
