A chemist by training, Anne-Gaël Érard began her career in industry, in R&D. At the crossroads of different professions (quality, production, safety, sales, marketing, etc.), her work led her to realise the importance of the link between the quality of relationships, on the one hand, and cooperation, motivation and involvement, on the other. As a consultant for over 20 years, she has observed that atypical points of view, sometimes considered to be an obstacle to teamwork or project progress, are in fact detectors of deviations, factors of reliability, drivers of innovation and vectors of cohesion when they are heard and taken into account. A certified NVC trainer, she combines her expertise as an ergonomist, mediator and consultant to support individuals and teams in the development of their managerial, organisational or occupational health projects. She is also the author of Traverser le conflit - coopération et Communication NonViolente (Chronique Sociale, April 2021, 264 pages).