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Self-positioning test - M02

M02 - Managing difficult situations

Welcome to this self-positioning test!

 

This test is designed to assess your current knowledge and skills in order to guide you towards the training content best suited to your needs.

 

How would you rate your level of experience in relation to the statements below?

1 / 5

1: Understanding the different sources of conflict and how to avoid them

I can identify the different sources of conflict within a team and apply effective strategies to avoid them.

2 / 5

2: Learning to defuse difficult situations and resolve conflicts

I am able to defuse difficult situations and resolve conflicts constructively and effectively.

3 / 5

3: Managing communication in difficult situations

I master my communication in difficult situations: I adapt my speech and my attitude to manage these tense moments as effectively as possible.

4 / 5

4: Managing your emotions and those of the person you are speaking to to increase your impact

I know how to manage my emotions and those of the person I'm speaking to, enabling me to maintain a high level of impact and control in complex situations.

5 / 5

5. On a scale of 1 (beginner) to 4 (expert), how would you rate your current skills in this module?