The training and skills medium
Empathy is the ability to put oneself in another person's shoes, to perceive and understand their emotions, needs and concerns, without necessarily sharing them. It enables us to adopt a sympathetic listening posture and to decode verbal and non-verbal emotional signals.
Stress management is the ability to recognise, understand and regulate one's emotional and physiological reactions to pressure, change or a situation perceived as threatening. It involves working on yourself, your thoughts, your body and your environment to maintain your balance and performance.
Emotional intelligence is the ability to identify, understand, express, regulate and use one's emotions and those of others constructively. It is based on five pillars: self-awareness, self-control, motivation, empathy and social skills.
Leadership is the ability to influence, motivate and unite a group to achieve a common goal. Unlike hierarchical power, it is based more on personal legitimacy, exemplarity, vision, communication and emotional intelligence.
Decision-making is the ability to choose one option from several, in a context that is more or less uncertain, complex or urgent. It involves evaluating information, anticipating consequences, managing risks and taking responsibility for one's choices.