The training and skills medium
Adaptability is the ability to adjust one's behaviour, methods or posture in the face of change, unforeseen constraints or a new environment. It implies mental flexibility, openness to change, tolerance of uncertainty and a willingness to learn continuously. An adaptable person does not undergo change: he or she anticipates it, welcomes it and transforms it into an opportunity.
Assertiveness refers to the ability to express oneself and defend one's rights, opinions or needs in a clear, direct and respectful manner, without attacking others or being submissive. It is based on self-confidence and recognition of the rights of others.
Interpersonal communication is the set of skills needed to communicate effectively with others, adapting to the context, the people involved and the objectives. It includes active listening, clear expression, reformulation, non-verbal communication, empathy and sometimes assertiveness.
Creativity is the ability to generate new, original and relevant ideas, whether conceptual, practical or artistic. It enables us to come up with innovative solutions, to get round obstacles, to transform a constraint into an opportunity and to reinvent ourselves in a constantly changing world.
Active listening is a communication technique that involves listening attentively to the other person, without interrupting, showing interest and rephrasing to confirm understanding. It implies openness, empathy and non-judgement.