Problem solving is the ability to identify a problem, analyse its causes, then design and implement appropriate solutions. It calls upon logic creativityorganisation and decision-making. This skill requires both rational approaches and interpersonal skills (listening, cooperation, etc.).
It's a key cross-functional skill for moving forward despite obstacles, in any professional environment.
Examples
- Diagnose and repair a technical fault.
- Finding a solution to ateam.
Why develop this soft skill?
Problem solving is essential for :
- Responding effectively to unexpected situations
- Improve processes or correct malfunctions
- Innovating in the face of technical or human constraints
- Arbitrating between several possible solutions
- Reinforcing autonomy and trust within a team
A problem without a solution is a problem badly posed.
Albert Einstein
How can we develop it?
- Practising methods such as the PDCA cycle, the 5 Whys method, Ishikawa and design thinking
- Learn to pose a problem clearly and neutrally
- Look for several solutions, without stopping at the first one
- Taking a step back to avoid emotional over-reaction
- Working together across disciplines to combine expertise
🔁 Associated skills
- Analytical skills
- Creativity
- Decision-making
- Priority management
Self-assessment
✅ I can analyse a complex situation without panicking.
✅ I look for the root causes of a problem, not just its symptoms.
✅ I'm comfortable imagining several possible solutions.
✅ I know when to decide on my own and when to consult others.
✅ I capitalise on mistakes to prevent them from happening again.
Less than 4 affirmative answers? Perhaps it's time to adopt a structured method.
Training
Optimising your problem-solving skills
Creativity and problem-solving e-learning channel
Overcoming problems as part of a quality approach
Managing objections and conflicts in meetings, practical workshop
Read also
The top soft skills for success in tech
To remember
Problem solving is an invaluable skill for staying on course, even in the midst of uncertainty. It's both a working method and a state of mind that values initiative, rigour and the search for concrete solutions. It's also a mark of leadership on a daily basis.