A chatbot is a computer program designed to simulate a conversation with human users, using artificial intelligence to interact in a natural and fluid way..
Key features
Technical definition A chatbot is a conversational agent that can communicate :
- in writing via messaging interfaces (Messenger, WhatsApp, websites)
- orally with voice assistants (Siri, Alexa, Google Assistant)
Types of chatbots
Chatbots are distinguished by their level of sophistication:
- Simple chatbots :
- Based on predefined rules and scenarios
- Answers to common, basic questions
- Advanced chatbots :
- Using artificial intelligence
- Capable of natural language processing (NLP)
- Machine learning and deep learning
- Can handle complex conversations and adapt to changing circumstances
How it works
A chatbot analyses the user's request in several stages:
- Language understanding (NLP or machine learning)
- Identifying intent
- Generating an appropriate response
- Maintaining the conversational context
- Continuous learning
Applications
Chatbots are mainly used in :
- Customer service
- Technical assistance
- Marketing
- Product Recommendations
- Sales support
